Welcome to the Support Forum

This page is a welcome message for the Support Forums. We hope that you will find this a useful resource, as it is intended to show you the basics to make the best out of the site. This introduction is designed to help you find your way around the forums and get started as quickly as possible.

These forums are meant to educate, share information and solve problems in agriculture generally. They are meant to be free to all who are registered and have access to the forums.

 

Search the forums first

Many of the questions that are posted in the support forums might have been posted before, and get the same answers each time. Before starting a new thread, please try searching the forums for an answer. If you find a topic that describes a problem similar to yours, read it but do not post in that topic to ask for help.

 

Where To Post

The support forum is split into forums, with each forum having its own description on the front page. Please try to choose the most suitable forum for your new topic, and please post your topic in only one forum. Multi posting is frowned upon. Duplicate postings will be closed or deleted. Posting your own topic is smiled upon. Unless you are responding to a post, do not post or start a thread in someone else’s thread. Start your own topic.

 

Choose A Good Topic Title

When you start a new topic, try to use an appropriate title. “Pests destroying pawpaw” is a good title. “URGENT HELP PLS!!!” is not a good title. A good title can be the difference between getting help and not.

 

Include as Much Information as Possible

Put down all the detail you can about the nature of your problem, farm location and environment etc., and the problem you are having. If possible take a picture and insert it into your post. If you did something before you had the problem, write down exactly what you did.

You can post pictures to illustrate your issues.

Remember, though, the support forum is not designed to be an advertisement platform, so posts and pictures are moderated to prevent that.

Be aware, that posts that are seen to have such an intention will be deleted.

 

Warn About Adult Content

Some sites contain content that is not suitable for a general audience or for viewing while at work. To avoid creating problems for anyone who is trying to help you, please add NSFW to the topic title of your post, as well as tag your post NSFW, as a warning if you think your illustrations fall into this category. (Otherwise your post / links may be removed.)

 

No Bumping

Do not BUMP posts. Bumping a post to “the top” does not help your topic get noticed. The volunteers who try to answer questions look for those without replies first. If you bump a post, then it disappears from the ‘No Replies’ view.

We have a way of tracking down threads that have no answers, and we record those threads. The list shows every thread that hasn’t received a reply/comment. When your thread runs off the first page of the forum its likelihood of being found is reduced, but the ‘no-replies’ list gives your thread more chances to be found. Especially when some helpers use that list to prioritize over other answered threads. Your unanswered thread will still have the lifeline of the ‘No Replies’ list if it is no longer on the first page of the forum. When your thread has been answered it does not appear on the ‘No Replies’ list.

It doesn’t matter most of the time because the people replying are there to help you, but it matters when it’s just you bumping your post. You may think you’re helping your case by bumping your topic to the top of the list, but you are actually hurting yourself in the long-run. It’s the long-run that you want to account for, as these volunteer-driven forums may struggle to provide you with quick support.

If you want help, do not bump.

Moderators will delete bumps they find. This is in order to help you get back into the No Replies listing, where you are more likely to get an answer.

Note: Anything you put in a forum topic is public. Anybody can see it.

 

Offering to Pay

The Farmers Support Forum is a free forum, so requesting paid help is discouraged. We also don’t need bidding wars in the forums. Do not post contact details for such reasons or your post will be deleted.

Please contact the site directly through provided means and contact for help in that direction.

Any thread that offers any service for money will be deleted. We are not against paid agricultural services but these forums are not the right place for them.

Please don’t take this as a rude gesture. The main reason for this is that you may require more support than this forum can provide.

 

Offering to Work For Hire

Please don’t offer to work for hire in your replies on these forums. If you’re going to help in the forums, help in the forums. We’re all for people making their living and necessary impact in agriculture, but we’re trying to keep the free support forums … free.

 

Commercial Products

Problems concerning specific commercial products are advised to be referred to the vendor or manufacturer since forum volunteers may not have adequate information to help. This will also give the vendor or manufacturer the opportunity to solve issues and improve such product.

Please, again, any intention to advertise a particular product is frowned upon.

Vendors and manufacturers are responsible for supporting their commercial product.

 

Where Did My Post Go?

If you leave the forums and can’t find your thread when you get back, you can see a list of all the threads you’ve been involved in on your profile page. To view your profile click on your picture or your username link on the upper right side of the right sidebar, just below the navigation bar on every forum or posts’ page.

Note: Those links are only available after you log in. You might want to login now, if you haven’t already.

If you know you posted but you can’t find it, it may have gotten caught by our over-ambitious spam filter. If that happens, don’t panic. One of the volunteers will get around to finding it and clearing it, usually within an hour. You can get caught as spam if you post too many times in succession, or if your posts are all the same (yep, it can check that). It happens to pretty much everyone at least once. Don’t worry about it too much.

 

Helping Out on the support forum

If you are here to help others, you can view a quick list of unanswered topics by using the “No Replies” link at the top of the support forum’s front page. The “No Replies” filter is often used by folks to find questions to answer next. This is also a good reason why nobody should bump their topics. Bumping is discouraged and bumps may be deleted by the moderators.

If you’re helping out, do your best to fully assist the person having the issues, and don’t use your support as an excuse to promote your own site or products. That behavior is frowned upon.

Similarly, we ask that you not demand payment, solicit work, or take the conversation to a private location. The point of helping out on the Support forums is to help out on the forums.

 

Reporting Threads

To report a bad (spam etc.) post, add a tag called ‘modlook’ to the thread. That feed is checked very regularly by the moderating team.

The modlook tag is only for reporting issues with the forum itself – abusing this tag in the hopes of attracting the attention of a moderator to your support question will not be viewed kindly.

Don’t put the modlook tag on your support question, put it on things like spam, or people using signatures in their posts, or duplicate threads. Things that a forum moderator should see and correct.

Note that it is not necessary to point out the actual problem, either with a post or with additional tags. Our moderators are smart. They’ll scan the thread and find the problems themselves, and deal with it accordingly. Adding your own comments just gives them more to clean up, so please don’t do it unless you feel the nature of the problem is very unclear like a double (or quadruple) post.

 

Closing Posts

Posts may be automatically closed after 12 months, if there are no new replies. We also reserve the right to close posts that are deemed non-productive to the community.

While many times non-productive posts are deleted, sometimes they have some relevance and instead are closed so the information remains, but discussion can no longer be furthered. This includes, but is not restricted to, posts on the following topics: Recommendations (for or against), off topic conversations (i.e. non-agric), old/outdated topics, clearly resolved topics, excessive rudeness or antagonism, and requests for paid support.

Sometimes you might notice that your posts are closed as soon as you post them. This means that they have been caught in the spam queue, which is an automated process and sometimes catches posts by mistake. If this happens, a moderator then has to manually unspam your posts, so it may take a little while to be rectified. Your patience is appreciated!

 

Being ‘Mod Watched’ or Banned

Sometimes, when someone’s having a bad day, their posts will be flagged so all posts must be approved by a moderator. This is considered a cool-down tactic, and isn’t intended to be a bad thing. It just means your behavior caught our attention in a slightly negative way, and we want to keep an eye on you. If this happens, just be patient. We will review and approve your posts pretty quickly, or edit them and reply, pointing out what’s wrong.

If, however, your actions escalate, you’ll get banned. There’s no one behavior to point at for this, but basically if you start lashing out, calling people names, making accusations, emailing people nasty messages, or challenging the authority of the moderators, you may end up banned. The basic rule of thumb is don’t act like a bad person. You’re an adult, you know how to behave. We expect you to, and if you don’t, or can’t, you will be banned.

Harassing anyone is not permitted, and you will be banned if you do this.

If your posts are being moderated or caught as spam, don’t panic, just relax and maybe take a break. We’ll still be here.

 

Deleting / Editing Posts

We reserve the right to delete topics or posts that are off-topic or detrimental to the community, however it is not the general policy to edit or delete forum posts unless they are spam, harassing, illegal, or outright abuse.

Users can edit a post for up to 30 minutes from the time of submission. After that, the post can only be edited by a moderator.

When a post is made and people contribute answers to an issue, that then becomes part of the community resource for others to benefit from and deleting posts removes this added value.

Forum topics will only be edited or deleted at the discretion of the moderators if they represent a valid legal, security, or safety concern.

Don’t post things you aren’t 100% okay with being public. We’ll delete them if we agree it’s a big enough deal. (Remember too that other sites take archive copies of the forums, and we can do nothing to control that.)

 

Deleting Accounts

Accounts are not deleted, not even for obvious spammers, due to technical limitations of the system. If you don’t want to use the forums anymore, log off and don’t return. We’ll miss you!

Usernames cannot be changed either. If you want to use a different username, then create the new username and stop using the old one.

 

Contacting the Moderators

As most of the moderators are volunteers, we ask that if you need moderator help for any reason, you post your request in the forum and tag it with the term “modlook” – someone will come take a look. Do not abuse that tag, or your account will be disabled.

If you use the modlook tag to bring attention to your topic you risk your account being disabled.

Following moderators ‘home’ and sending them email can be harassment, so please, before you hit send or fill in their contact form, remember that these are real human beings, and calling them names because they won’t delete your post (or did delete one), is not cool.

 

The Bad Stuff

AKA what not to do…

We need to keep the forums friendly, so, occasionally, topic content will be moderated. This might mean anything from the light editing of some posts to complete removal of topics and deactivation of accounts. It should really go without saying, but the following are likely candidates for moderation:

  • Forum members should not post their email addresses, ask others to post their email or solicit contacting people off of the forums.
  • Forum members, should never ask for admin or FTP access to a server, MySQL, or back-end installations.
  • Harassment. This should be simple, but please don’t harass or abuse people. Don’t send them emails calling them names. Don’t twitter stalk them.
  • Spam and affiliate links, duplicate posts, offensive posts, posts without content, flames, and references to adult content that have not been highlighted as NSFW.
  • Posting in all caps. This is considered shouting and is rude. Please note that this list is not exhaustive. Every post is judged on its own merits.

And that’s all. Enjoy your stay at the Farmer Support forums! Oh.. And, when your problems are solved, please mark your topic as “Resolved”. Thanks.

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